WAKOUTENKA

service

Complete support | Travel through Hokkaido with your preferred route, fully assisted by professional drivers

Airport transfer service

24-hour service | Direct pickup from the gate at New Chitose and Hakodate airports.

Day trips and multi-day charters

Experience Hokkaido’s seasonal landscapes and culture in depth with a customized plan based on your preferred dates.

Custom route

Flexible itinerary design tailored to your preferences and schedule.

business support

Business charter service with luxury vehicles and professional drivers for prestigious hospitality.

FAQ

You can, of course, use the service for just one day. If you have a clear idea of the time and route of your visit, we can give you a rough estimate over the phone.

Our rates are available on a [time-based] or [distance-based] basis. The basic fare includes fuel, motorway and parking fees and there are no additional local charges. We will issue a written estimate in advance.

All vehicles are equipped with studless tires or chains, and four-wheel-drive vehicles (such as Toyota Land Cruiser) can also be arranged. The drivers have extensive experience with Hokkaido's winter roads.

Cancellations are free up to 48 hours before departure. After that, a cancellation fee of 【30% of the fee】 will apply, and for same-day cancellations, 【100% of the fee】 will be charged (exceptions apply in case of bad weather).

Child car seats (for ages 0-12) are provided free of charge. Please inform us of the child's age and number of children when making a reservation.

The driver can provide basic guidance, but as they are not a professional guide, we recommend arranging a separate guide if detailed explanations are needed.

We provide a 24-hour emergency contact with Japanese language support. In case of a breakdown, we will arrange a replacement vehicle within 2 hours (in major cities within Hokkaido).

We accept payment on-site (cash) or advance online payment (VISA/MasterCard/Alipay/WeChat Pay).

We respond to your Hokkaido journey with the highest level of charter experience, ensuring it is "comfortable, convenient, and memorable."

Contact details

Chitose Office:Postal code066-0083, 1-7-9, Midoridai-Kita, Chitose City

Sapporo Headquarters:Postal code001-0012, 2-20, 2-chome, Kita 12-jo Nishi, Kita Ward, Sapporo City

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